Why do public bodies assume everybody has Microsoft Word by providing them with documents in Microsoft’s .doc format? This amounts to discrimination. It takes 10 seconds to convert a Microsoft Word document into pdf format.
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Or RTF.
The provided link is a particularly egregious example of putting an attachment where formatting it into the website would make far more sense. Making an FAQ section in download form only is terribly weak.
PDF FTW :D
Not to be a pedant, but .pdf is a proprietary file format as well. Suggestion from Mike is the most logical.
RTF forever!